Clubclass: Elevate Loyalty, Boost Engagement, Ignite Success

Vernost's Loyalty & Customer Engagement Suite is designed for Banks, Airlines, Hotels, Retailers, and Conglomerates. It offers individual configurability, versatile loyalty programs, redemption options, and comprehensive customer insights. Key features include CRM, analytics, automated marketing, and points exchange with 35+ global partners. The suite facilitates quick market entry without major tech investments, ensuring effective engagement and profitability monitoring.

Loyalty - C2

The Vernost ClubClass Enterprise Loyalty Platform is a complete suite to Acquire, Engage & Retain member throughout various customer lifecycles. Clubclass can be configured in Consumer, Trade or Corporate environments to meet different Loyalty use-cases. The platform is an API first world-class rules accrual engine that helps businesses to configure every activity of personalized engagement based on his relationship, Tiers, activity and TCLV. It enables

Accruals based on Rules, priority, Frequency, & channels from multiple data sources.
Dynamic Posting of Points in Loyalty Wallets with Balance reflection in user Accounts.
Single view CRM to view all Customer activity with insights on Customer performance.
Control all User engagement data in one Data Activity Repository.
Communication Control configured for Events, Activities, exceptions & other Promotional messaging.
API in and API out to interface with your Enterprise Sources and Rewards platforms.
Audit Trails & Bank grade application Security.
Automated Exception handling, Recon & Settlements.
Mapped workflow for your business and operational teams.
A 360 degree view of your business Performance.

Rewards - C2 Thank you

The Vernost C2 Thank you Enterprise Rewards Platform is a complete engagement suite to offer your customers with multitude options of Rewards and Redemptions. These Rewards are dynamic, online or as a catalogue, which is end to end serviced by Vernost. The platform is an API first that allows businesses to connect to these Rewards and Redemption marketplaces.

Reward, Redemption, Recognition & Privileges Configuration based on Rules, priority, Frequency, & channels.
Rewards and Redemption using Electronics payments or Points or Both.
User Personalization of Rewards Experience with Past Data Intelligence.
Customer Recognition through Milestone Rewards & Leaderboards.
Onboarding with built-in multiple suppliers for Rewards and Ancillary Revenue generation.
Built in API Suppliers like Travel, Shopping, Vouchers, Finance, Insurance, Cashback, CSR etc for various markets and industry.
Maximize Engagement & redemptions through ROI-centric Commercial Modelling of Offers and Rewards to User Cohorts.
User Communication, Helpdesk, Analytics and Insight.
Audit Trails & Bank-grade application Security.
Automated Exception handling, Recon & Settlements.
Market co-funded incentivised Offers.

Analytics - C2 Makesense

The Vernost C2 MakeSense Analytics Platform is an integrated Analytical and Marketing suite to help businesses get a view of their Program Analytics across all layers of transactions, analytics & behaviour. When plugged with the Clubclass & C2Thank you platform, it provides a 360 degree view of customer activities, ROIs and recommended journeys for your user cohorts.

Visual Dashboard designer that delivers data Insights in one view.
Measure Customer Journeys. Design better ones. Recalibrate ROIs.
Data Integration, Uniformity & Trackability. API-In across different data sources. API-Out from a singular source of truth.
Powered by AI & ML. Generate accurate predictions about future performance.
View Interactive interface, Filters, Funnel analysis, Data blending, Insights, Reporting or Carry the data into your Datalake.
Profile Building. Stitch Transactional, Browsing, Purchase & Location Data together.
Programmatic Campaigns Marketing messages with Response Tracking.
Auto build Rich Profiles based on User Behaviour & Cohorts.
Elective marketing participation for market funded offers.

Engagement - C2 EngXp

The Vernost ClubClass C2EngXp Engagement Platform provides a complete go-to-market suite of Engagement activities for large-scale loyalty membership programmes. TheC2EngXp platform itself runs all on its own code and hence an integrated and measurable experience is powered for all your users. Members spend 85% of their times on such engagement platform.

System driven user engagement & User acquisition@ Zero cost.
Collect permissible user information and Stitch Rich User profiles.
Run Gamified Engagement - Simultaneously run a gamified events like Lucky Draws, Spin the Wheel, Talent Shows, Quizzes, Games and App tracking.
Referrals - Run Member Acquisition with Plug and run Member get Members Referrals.
Cashback and Offers - Generate engagement or ancillary Revenues with co-funded third party participating merchants.
Monthly Milestone Gratification - Run monthly targets for users & reward them for achievement monthly milestone through reward gratifications.
Engagement Leaderboards – Run Leaderboards for permissible users in your ecosystem.
Brand Vouchers – Drive instant gratifications through Integrated catalogue of 1000+ Vouchers for discount buying OR Retention OR Reward.
Event Based Branded Games to engage users. Games have unlocking level benefits.
Drive On-page Sales Conversion with better incentives and rewards at the Transaction page.
Drive incentivized third party points exchange with Third party airline, Hotel & Retail partners on the fly.

Miles Exchange - C2 MWM

The Vernost ClubClass C2 MWM Miles Exchange Platform provides a complete managed solution to exchange loyalty point owner companies to offer a Miles Exchange program. The platform manages all aspect miles issuance and exchange with 50+ global Airlines, Hotels and Retail partners. The platform helps you manage your Points Liability, User engagement and goal-driven redemptions.

Management of Partner points onboarding, Partner points issuance, Exchange rates & Points retirement.
Built in single API from all the Suppliers, Aggregators & global exchange of Air/Hotel/ Retail Partners.
End to end Partner reconciliations, settlement, Audit Trails & payments process.
Compliance on PCI-DSS, GDPR, Secure access, Taxation, Foreign Exchange & Regulatory compliance.
Customer Helpdesk, Chat and Call centre Support.
Market funded offers and deals from Airlines, Hotels & Retailers.
Maximize Engagement & redemptions through ROI-centric Commercial Modelling of Points to User Cohorts.
End to end Managed Service Model.